1. How do I choose the correct size?
Size M is designed for foot sizes 37-40, while size L is perfect for foot sizes 41-43.
2. Can I wear these in any type of shoe?
Yes, these inserts are designed to fit discreetly underneath your existing insoles, making them suitable for most daily footwear.
3. Are the arch heights adjustable?
Yes, each pair comes with interchangeable 1.5cm and 2.0cm pads to provide a custom level of support.
4. How long does shipping take and what does it cost?
Onywel offers FREE worldwide shipping on all orders with full tracking included. We process and dispatch orders within 1 to 3 business days. Delivery usually takes 4 to 11 days for US and UK customers, while other international locations may take a few additional days. If any transit delay or issue occurs, we will send a free replacement. You can easily track your package on our store anytime.
5. Where can I buy the authentic version of this product?
You can buy the genuine product only on our official website at Onywel.com. To ensure product authenticity and safe shopping, avoid buying from third-party sellers. We provide a 100% secure checkout experience with options like Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your policy on returns and refunds?
We have a simple, hassle-free return and refund policy. If your package arrives damaged or defective, we will send you a brand-new replacement for free without making you wait through a complex return procedure. If you are still unhappy with your purchase, we will issue a full refund.
7. How do I get in touch with your customer care team?
Our customer support is here to help 24/7. Feel free to reach out via email at hello@onywel.com or send us a message using the live chat feature on our website for instant help.
8. Are there any reviews from real customers for Onywel?
Yes, absolutely! Onywel holds a strong 4+ star rating on the Shop App network as well as on trusted review platforms, showing our commitment to high quality products and customer satisfaction.
